**Last updated: 11-10-2026** We want you to love what you order. If something isn't right,
here's how returns and refunds work. Return Window You may request a return within 7 days of delivery. Return Conditions - Items must be unused, unwashed, and in their original condition
with tags/packaging intact. - Since many of our pieces are handmade, slight variations in color,
pattern, or finish are part of the craft and not considered defects. Non-Returnable Items - Made-to-order or customized items (e.g. custom color/size crochet pieces)
are final sale unless damaged or defective on arrival. - Earrings and other pierced jewellery, for hygiene reasons. How to Initiate a Return 1. Email us at [hello@byrodriguesco.com] or message us on Instagram [@byrodriguesco]
within 7 days of delivery, with your order number and reason for return. 2. For damaged or wrong items, include photos taken within 48 hours of delivery. 3. Once approved, we'll share pickup or drop-off instructions. Return Shipping - If the item is damaged, defective, or wrong: we cover return shipping. - If you're returning for a change of mind: return shipping is at your cost. Refunds - Once we receive and inspect the returned item, refunds are processed
within 5–7 business days. - Refunds are issued to your original payment method.
For COD orders, we'll process a bank transfer or UPI refund (you'll need to share those details). Exchanges If you'd prefer an exchange (size, color) instead of a refund,
mention this when you contact us — subject to stock availability.
Refused/Undelivered COD Orders If a COD order is refused at the door or remains undelivered after
multiple attempts, it will be returned to us.
Repeated refusals may result in COD being disabled for future orders
on your account.
